What is the cost of appointments?

The cost of appointments may vary depending on the practitioner and location. Booking fees for each practitioner can be found on their respective booking pages. You can access all booking pages here.

Are your services covered by OHIP, MSP or any other provincial medical services?

Unfortunately, none of the services we offer at Advanced Women’s Health are covered by provincial health services. However, many private and group benefit plans cover most of our services. In case you need lab work after your appointment, you can take the list to your family doctor to see if they can requisition any items on the list to reduce your out-of-pocket expenses.

Do you have direct billing for insurance?

We can direct bill to many insurance providers for one-on-one appointments, for most of our services. However, if you are unsure about the services covered under your plan, it’s best to reach out to your provider directly. Keep in mind that each plan is different.

In case your plan covers the cost of supplements, labs, or other products, we won’t be able to do direct billing. However, we can invoice separately, and provide you with a detailed receipt that you can self-submit.

For your convenience, we’ve listed the providers we currently offer direct billing to. You can find the list here.

If you have provided direct billing for insurance, please ensure we have this before your appointment; if for some reason the direct billing is not approved we will have to take a payment and you will need to self-submit for reimbursement.

What are the prices of the labs?

Lab work prices depend on the specific symptoms and conditions of each patient. The starting point for basic lab work is generally around $300, but the cost may increase depending on the necessary tests for each patient. After your appointment, we provide a detailed quote outlining the prices for each test. You can take the list to your family doctor to see if they are willing to run any of the items off the list to reduce the cost to you. If your family doctor is willing to do so, you can provide us with the list and we can give you an updated quote with only the remaining tests.

If you are concerned about the cost, please let your practitioner know. They can identify the most important tests to get done and you may be able to split the cost over several visits. However, please note that a documentation or service fee is charged by the lab each time a requisition is processed, and this fee will be billed as well.

How do I go about getting my lab work completed?

After your appointment with a Naturopathic Doctor, they will provide you with a list of recommended lab work items along with their respective prices. Once you approve the list, we will take payment and give you a requisition, which will be sent to you via email or can also be printed in person.

We do not do process labs at Advanced Women’s Health clinics.

After receiving your requisition, you need to book an appointment at the nearest Life Labs location and bring your requisition with you. If you live in Kelowna, you can get a requisition for Valley Medical (aka. Dynacare) as there is no Life Labs location in this area.
You don’t have to pay Life Labs at the time of your appointment, they will bill the clinic. That’s why we take payment on your account with Advanced Women’s Health. Once your lab work is complete, Life Labs will send your results to the clinic, and we will upload them to your patient file so that both your practitioner and you can access them.

If you did your lab work through your family doctor, we will not receive a copy of the results. In that case, you will need to send us the documents to get them uploaded to your patient file for your practitioner to review.

How do I order supplements?

You can view the recommended supplements and other important information in your protocol by accessing your patient portal. If you’re not familiar with the portal, you can learn more about it here.

When you are ready to purchase your supplements, you have two options. You can visit one of our clinics in person, or you can purchase them online through our Ontario or British Columbia patient stores. Depending on the clinic’s size, it may not have a full range of supplements, in which case shipping may be necessary.

If there is an item that is not listed or is out of stock, please contact your clinic. We can inform you if the item is back-ordered or on its way, and add you to the waitlist if necessary. Additionally, some companies do not allow their products to be listed on our site, but we can add them to your order manually if needed.

How do I pick a practitioner/know who to work with?

You can view all practitioner profiles on our website, you may already know who you want to work with based on your location, condition or who seems like the right fit for you. If you prefer an in-person visit, you can also see each practitioner profile at the location you are closest to, but if you are happy with virtual you do not have to choose from the location closest to you; you do need to choose from within your province.
If you are unsure who would be the best fit you are welcome to book a call with our onboarding specialist; they will help determine who would be the best fit for your needs.

What should I expect in my first appointment?

This can often depend on what type of practitioner you are visiting. But, all first appointments will include a review of your intake form, health history, and goals. You will also review a plan for the next steps and any recommendations for bloodwork, supplements, other products and/or referrals to other practitioners that could be beneficial to your treatment.

Once complete, your practitioner will upload the protocols discussed in your appointment as well as any additional documentation to your patient portal within 48 hours of your appointment.

If you are visiting in person we can use the credit card stored on file or at certain locations, we can take other methods of payment.
*Only locations with an admin team on-site can offer different payment methods

How/when do I pay for my appointment?

Payments will usually be processed on the same day as the appointment using the credit card on file, but it can be dependent on each location.

In-person patients at a location with Admin on site:

• The admin team can take payment with the card on file or you can pay with cash or with a physical card if you prefer.
• Receipts can be emailed, printed or both.

In-person patients at a location without Admin on site:

• When there is no admin on site for some of our smaller clinics, the admin team at another location processes payments virtually, therefore we would use the credit card on file on the same day as the appointment or in some cases on the following business day.
• Receipts will be emailed.

Telemedicine patients:

• All telemedicine patients will have payments processed virtually to their credit card on file on the same day as the appointment or in some cases on the following business day.
• Receipts will be emailed.

If you have provided direct billing for insurance, please ensure we have this before your appointment; if for some reason the direct billing is not approved we will have to take a payment using one of the above methods and you will need to self-submit for reimbursement.

Is my personal/medical and financial information secure?

Advanced Women’s Health uses Jane software for our patient records. You can review Jane’s privacy policy here and specifically the section titled Patient Data for further information.

Nobody outside of the team at Advanced Women’s Health will have access to your personal information; administrative staff can view your charts and files; this allows us to answer questions more quickly you may have directly related to your treatment plan. If you are concerned with any staff member (i.e., perhaps you have a personal relationship with a staff member and do not want them to view your charts), please let us know and we will be happy to look at alternatives.

Jane is PCI-compliant, which refers to the payment card industry. You can further review their policies here.
Additionally, if you are concerned about the privacy of your online appointment, you can review Jane’s policy for Privacy and Security for Online Appointments.

How do I share my documents or ask to send questions to my practitioner?

If you have documents or information to provide your practitioner or if you have questions, please send them to the admin team. They will upload any necessary documents to your patient profile and notify your practitioner of any updates or questions. We do not provide direct email address or phone numbers for practitioners.

For any questions, please keep in mind we try to respond to emails within 3 business days. Once we respond it may take up to 3 business days for the practitioner to get back to us with an answer as they are often in appointments with other patients, and they need time to devote their attention to your question.

Any questions that are not related to your current protocols may require an appointment; practitioners cannot provide treatment through email, they are required by their respective licenses to visit with patients, talk to them or see them before providing additional treatments. So, there may be instances when we suggest booking an appointment to discuss your concerns; this is to ensure your safety.

The minimum appointments we book are 30 minutes and in 15-minute increments, in any case, if your appointment goes much shorter than expected we are happy to adjust.

What is the cancellation policy?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner’s day that could have been filled by another patient. As such, we require 72 hours notice for Initial Visits and 24 hours notice for any cancellations or changes to your follow-up appointment. Patients who provide less than this, or miss their appointment, will be charged a cancellation fee equal to the full fee for the visit.

We understand life happens, if extenuating circumstances arise that make it impossible to give the appropriate notice, please contact your clinic with as much notice as possible and we will work with you to provide a suitable solution.